Personalisation Terms and Conditions

Explorer Luggage T/A EverMe Limited. These terms apply to any product personalised by us and should be
read together with our general Terms and Conditions and Returns Policy.

Accuracy of your design
You are responsible for the content and accuracy of everything you submit, including spelling, punctuation
and capitalisation. We apply your design exactly as submitted and saved. We do not correct errors, and
an error in your submitted text is not a defect.

On-screen preview
The preview shown in the personalisation tool is an indicative representation only. We aim to match it
closely, but screen colours vary between devices and minor variation in colour, size and position may
occur between the preview and the finished product. Such variation is not a defect.

Our right to decline
We may decline to produce any personalisation at our discretion, including content that is offensive,
unlawful, or that infringes a third party's trade mark or other rights. We review designs before production,
but we do not warrant that we will identify every such issue, and approval of a design is not confirmation
that it is lawful or non-infringing.
If we decline your design we will contact you to arrange an alternative, or refund you in full if no alternative
is agreed.

Cancellations and changes
You may cancel or amend a personalised order by contacting us within one (1) hour of receiving your
order confirmation. The one-hour period runs from the timestamp on your order confirmation email. You
may contact us by email, telephone, Instagram or Facebook.
If you contact us within that hour but we have already applied the personalisation before seeing your
message, we will still honour your cancellation.

Production and dispatch times
Personalisation adds to normal dispatch time, typically 5–10 business days. This is indicative only and is
not a guaranteed dispatch or delivery date. Times may be longer during peak periods, or where we need
to contact you about your design.
Where an order contains both personalised and non-personalised items, the whole order may be held and
dispatched together.

Returns and exchanges
Our 100 day change of mind returns policy does not apply to personalised items.
Personalised items are made to your specification and cannot be cancelled, returned or exchanged after
the one-hour window set out in clause 5, except where the product is faulty or does not meet the
consumer guarantees. This does not affect your rights under the Consumer Guarantees Act 1993.

Faults on arrival
If your personalisation arrives damaged, misapplied or not as ordered, please contact us within 7 days of
delivery. We will arrange return of the item at our cost and repair or replace the personalisation, or provide
a refund where that is not practicable.

Wear over time
The decal is designed to be durable and long-lasting. However, it is an applied surface finish and will show
wear through normal use. Gradual fading, edge lift or scuffing arising from use — including airline
handling, abrasion, impact, and exposure to heat, sunlight, solvents or cleaning products — is expected
wear and not a manufacturing fault.
Personalisation is not covered by the product warranty applying to the case itself. Your rights under the
Consumer Guarantees Act 1993 are not affected.

Product warranty and replacements
The manufacturer's warranty on the product continues to apply in the usual way. Personalisation does not
void that warranty.
Where a warranty claim is resolved by replacement of the product, we will re-apply your original
personalisation to the replacement at no charge. Re-application reproduces the original design as
ordered. Any change to the text, font, colour or position is treated as a new personalisation and charged at
our standard rate.
Where a warranty claim is resolved by repair and the repair affects the area on which the personalisation
is applied, we will re-apply the original personalisation at no charge.
Re-application requires the item to be with us and will extend the turnaround of your warranty claim.

Promotions
We may from time to time offer personalisation free of charge or at a reduced price. Where
personalisation is supplied under a promotion, these terms apply in full. In particular, an item personalised
under a promotion remains a personalised item for the purposes of clauses 5 and 7 and cannot be
returned or exchanged for change of mind.
Promotional pricing applies only to orders placed while the promotion is running. We do not adjust the
price of orders placed before or after a promotion period.

Changes to these terms
EverMe Limited may revise these terms from time to time. The terms applying to your order are those
published at the time your order is placed.

EverMe Limited (T/A Explorer Luggage), NZ Companies Office registration 3790119. PO Box 16140, Bethlehem,
Tauranga 3147, New Zealand. [email protected]